Reference

What meg55 Commits to You, Legally

These are the terms that govern your account, your data, and your activity on meg55 — written to be clear, not to confuse. Availability of services depends on local law and eligible regions, so read this alongside whatever applies in your area.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet PolicyUser RightsJurisdiction Notice
meg55 What meg55 Commits to You, Legally
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Matter

If you have a question about how our terms apply to your account, your data, or a specific transaction, our support team handles policy queries directly. You do not need to go through a third party. Raise it with us first and we will respond with the relevant section of our terms.

Team online

Live Chat

Open the chat window from inside your account. Policy queries are routed to a dedicated team, not a generic queue. Available while the platform is active.

Email Support

Send your legal or account policy question to our support address. Include your account ID and the specific concern so we can pull the right record quickly.

Account Help Centre

The Help Centre inside your account lists specific policy sections, wallet rules for DANA, OVO and GoPay, and the steps to request data or raise a dispute.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with clear boundaries — what we collect, why we keep it, and how long we hold it. Here is what you can act on directly.

Data Retention We retain account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary through the Help Centre.
Cookie Policy Cookies on meg55 track session state and login continuity across your mobile browser and desktop. You can adjust cookie permissions in your browser settings without losing your account.
Account Security Your account uses PIN or OTP verification at login and at withdrawal. If you authorise a DANA or OVO withdrawal and suspect it was made in error, contact support before the next session.
Requesting Changes To update personal details, close your account, or request deletion of stored data, go to Account Settings or raise it via email support with your account ID attached.

Common Legal Questions About Your Account

These are the questions we hear most often when it comes to account terms, data rights, and how our legal framework applies to wallet transactions in Indonesia.

Our account terms apply equally regardless of which wallet you use. DANA, OVO and GoPay each carry their own provider terms on top of ours, and both sets apply to your transactions.

Access depends on local law and whether your region permits participation. We do not confirm eligibility on your behalf — that is your responsibility to verify.

We retain data for a period after closure in line with applicable requirements. You can request a copy or deletion through the Help Centre using your registered account ID.

Raise the dispute with our support team first and include your transaction reference. For GoPay or OVO issues, you may also need to contact your wallet provider directly at the same time.

Yes. We send an in-account notice before any material change takes effect. Continuing to use the platform after that period means you accept the updated terms.

Duplicate accounts, payment fraud, misuse of promotional conditions, or activity that conflicts with our terms can all lead to suspension. We review each case before taking action.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.